Frequently Asked Questions

Where do you ship?

As of right now we only ship to the United States and Canada. The flat fee for shipping to Canada is $40 Economy Standard Shipping and $60 Express Shipping. 

What is your processing and shipping time?

Please allow 2 business days for processing. Orders will be shipped within 3-5 business days. Not including weekends or holidays. 

What is your return/refund policy?

We do not offer refunds. 

Do you offer exchanges?

At the moment we don’t offer exchanges. 

How do we contact you?

Please email info@bynawalus.com with any questions or concerns.